At Excelsus Solutions LLC, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer a hassle-free return process.
1. Eligibility for Returns
- Items must be unused, in their original packaging, and returned within 30 days of purchase.
- Returns must include proof of purchase.
2. How to Initiate a Return
- Contact our support team at contact@casaivo.shop to request a return.
- Follow the provided instructions for shipping the item back.
3. Refund Policy
- Refunds are processed once the returned item is inspected.
- Refunds are issued to the original payment method.