Frequently Asked Questions (FAQ)
We’ve answered some common questions below to help make your shopping experience with CASAIVO simple and transparent.
Where is CASAIVO located?
CASAIVO serves customers in the United Kingdom. Our business contact details are provided at the bottom of this page.
Do you offer free shipping?
No. We charge a flat rate of £5 per order for standard shipping within our UK delivery area. The shipping charge will be displayed at checkout before you complete your purchase.
How long does delivery take?
Orders are typically processed within 1–3 business days, Monday through Friday.
After processing, shipping usually takes 3–7 business days.
Total estimated delivery time: 4–10 business days.
Delivery times are estimates and may vary depending on the delivery location, supplier processing, and courier services.
Will I receive an order confirmation email?
Yes. After placing your order successfully, you will receive a confirmation email containing your order details.
Do you provide order tracking?
Where tracking is available, we will send your tracking information by email once your order has been dispatched.
Tracking information may take 24–48 hours to become active after shipment.
What is CASAIVO’s Return Policy?
You can find detailed information about returns, refunds, eligibility, and timelines in our Return & Refund Policy on the website.
How can I request a return?
To start a return, please contact us at support@casaivo.shop.
Please include your order number and the reason for your return. Our customer support team will guide you through the next steps in accordance with our Return & Refund Policy.
Are there any items that cannot be returned?
Return eligibility is subject to the conditions outlined in our Return & Refund Policy. Any applicable restrictions will be explained in accordance with our policy and applicable consumer rights.
Customer Support
For any questions about our products, orders, shipping, or returns, our customer support team is ready to assist.
Business Name: CASAIVO
Address: 182 High Street North, London, E6 2JA, United Kingdom
Email: support@casaivo.shop
Contact: +44 20 7946 0958
We are committed to providing helpful and reliable support to make your shopping experience as smooth as possible.