Privacy policy

CASAIVO operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient shopping experience. Our store is powered by Shopify, which enables us to provide these services.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, make a purchase, use our services, or communicate with us.

Please read this Privacy Policy carefully to understand how your information may be handled when you use our website and services.

1. Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website, we may collect or process the following categories of information:

  • Contact details: Your name, billing address, shipping address, email address, phone number, and other contact information you provide.
  • Payment and transaction information: Order details, transaction records, payment confirmations, and information required to process purchases. Payment details may be handled by the payment provider you select at checkout.
  • Account information: Your username, password, preferences, and account settings if you create an account.
  • Shopping information: Products you view, search for, add to your cart, purchase, return, exchange, or cancel, as well as relevant transaction history.
  • Communications: Information you provide when contacting customer support or submitting an enquiry.
  • Device information: Information about your device, browser, operating system, IP address, network connection, and related technical identifiers.
  • Usage information: Information about how and when you interact with our website and services.

2. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you browse our website, place an order, create an account, complete a form, or contact us.
  • Automatically through our website: Through cookies and similar technologies, where used and permitted.
  • From service providers: Companies that help us operate our website, process payments, analyse website activity, fulfil orders, or provide shipping and customer support services.
  • From other third parties: Where permitted by law and necessary to provide or improve our services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes.

Providing and Improving Our Services

We use information to process and fulfil orders, arrange delivery, handle returns, provide customer support, maintain accounts, and improve our website and shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use your information to send promotional communications about products, offers, or updates. You can opt out of marketing emails by following the unsubscribe instructions included in those communications.

Security and Fraud Prevention

We may use information to protect our website, verify transactions, detect suspicious activity, prevent fraud, and safeguard our customers and business.

Customer Support

We use information to respond to enquiries, provide order updates, resolve issues, and assist with product, delivery, return, or refund questions.

Legal and Compliance Purposes

We may process information where necessary to comply with legal obligations, respond to lawful requests, resolve disputes, enforce our policies, or protect the rights and safety of our customers and business.

4. How We Share Personal Information

We may share personal information with third parties when necessary to operate our business and provide our services, subject to applicable law.

These parties may include:

  • Shopify and service providers: Providers supporting our website, payment processing, hosting, analytics, customer support, order fulfilment, and shipping.
  • Advertising and marketing partners: Where applicable and permitted by law.
  • Third parties at your request: When you ask us to share information or sharing is necessary to provide a service you request.
  • Legal and regulatory authorities: When disclosure is required by law or necessary to respond to valid legal proceedings or requests.
  • Business transaction parties: Where information is required in connection with a merger, restructuring, acquisition, or sale of business assets.
  • Other parties: Where necessary to protect our rights, customers, services, or the public.

We do not disclose personal information in ways that are inconsistent with this Privacy Policy except where permitted or required by law.

5. Shopify and Third-Party Services

Our online store is hosted on Shopify. Information submitted through our website may be processed by Shopify and other service providers that help us operate our store.

Some providers may process information in countries outside the United Kingdom. Where required by applicable data protection law, appropriate safeguards will be used for international transfers.

Third-party services may have their own privacy policies and practices. We encourage you to review those policies where relevant.

6. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support website functionality, remember preferences, maintain security, understand website performance, and provide analytics or advertising where applicable.

You may be able to manage cookies through your browser settings and any cookie preferences offered on our website. Disabling certain cookies may affect some website features.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

7. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and security practices.

CASAIVO is not responsible for the privacy practices, content, or security of third-party websites. Please review their policies before providing personal information.

8. Children's Privacy

Our services are not intended for children who are not legally able to use them independently under applicable law, and we do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

9. Security and Retention of Information

We take reasonable measures to protect personal information against unauthorised access, use, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing services, complying with legal obligations, resolving disputes, and preventing fraud. When information is no longer required, we may delete or anonymise it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on your circumstances and applicable law, including UK data protection law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Request a copy of certain information in a portable format.
  • Object to or request restrictions on certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of direct marketing communications.

To exercise your rights, contact us using the details in the Customer Support section below. We may need to verify your identity before responding to certain requests.

You may also have the right to complain to the relevant data protection authority, including the UK Information Commissioner's Office (ICO), if you are concerned about how your personal information is handled.

11. International Transfers

Your personal information may be stored or processed outside the United Kingdom by Shopify or other service providers.

Where required by applicable law, appropriate safeguards will be used to protect personal information transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal obligations.

When changes are made, we will publish the updated policy on this page and revise the effective or last-updated date where appropriate.

We encourage you to review this page periodically.

Customer Support

For privacy requests, questions about your personal information, order enquiries, or other customer support matters, please contact us:

Business Name: CASAIVO

Address: 182 High Street North, London, E6 2JA, United Kingdom

Email: support@casaivo.shop

Contact: +44 20 7946 0958

Our customer support team can assist with questions about our products, orders, services, and privacy practices.