Payment Policy
Welcome to CASAIVO. We aim to make your shopping experience as simple, secure, and transparent as possible. Please review the following payment guidelines before placing your order.
1. Accepted Payment Methods
CASAIVO displays the available payment methods during checkout. You can select from the payment options shown when placing your order.
Only payment methods that are available and enabled at checkout can be used to complete your purchase.
2. Secure Payments
We aim to provide a secure checkout experience for our customers. Payments are processed through the payment methods made available at checkout.
Please do not share your passwords, one-time verification codes, or other confidential account information with anyone claiming to represent CASAIVO.
3. Shipping Charges
A flat-rate standard shipping charge of £5 per order applies to deliveries within our UK delivery area. The applicable shipping fee will be displayed at checkout before you complete your purchase.
4. Currency and Pricing
All product prices and checkout totals are displayed in British Pounds (£ GBP) unless otherwise stated.
The final amount payable, including applicable shipping charges and any other charges shown at checkout, will be presented before you confirm your order.
Your bank or payment provider may apply additional fees or currency-conversion charges depending on your account and payment method. CASAIVO does not control such third-party charges.
5. Payment and Order Process
Order Placement: Select your products and complete the checkout process using one of the payment methods displayed.
Order Confirmation: After your order is successfully placed, you should receive an order confirmation email with your order details.
Order Processing: Orders are typically processed within 1–3 business days, Monday through Friday.
Shipping and Delivery: After processing, shipping usually takes 3–7 business days, giving an estimated total delivery time of 4–10 business days. Delivery estimates may vary.
Order Tracking: Where tracking is available, tracking details will be sent by email after dispatch. Tracking updates may take 24–48 hours to become active.
6. Data Security and Privacy
CASAIVO takes customer privacy seriously. Payment processing and the handling of personal information depend on the checkout services and payment providers used.
Please refer to our Privacy Policy for details about how customer information is collected, used, and protected.
7. Order Verification
Please ensure that your email address, contact details, and delivery address are accurate when placing an order.
If clarification is needed to process an order, our customer support team may contact you using the details provided at checkout. Orders may be delayed or cancelled where necessary information cannot be verified or the order cannot be fulfilled.
8. Cancellations and Refunds
Order Cancellations: If you need to cancel or amend an order, contact us as soon as possible at support@casaivo.shop. We will let you know whether the request can be accommodated, depending on the order’s processing and dispatch status. This does not affect any cancellation rights you may have under applicable consumer law.
Returns and Refunds: For information about return eligibility, how to request a return, and refund processing, please read our Return & Refund Policy. Statutory consumer rights remain unaffected.
Approved refunds will generally be returned through the original payment method where possible. The time it takes for funds to appear may depend on your payment provider.
Customer Support
For questions about payments, orders, shipping, cancellations, or refunds, please contact us:
Business Name: CASAIVO
Address: 182 High Street North, London, E6 2JA, United Kingdom
Email: support@casaivo.shop
Contact: +44 20 7946 0958
Our customer support team will do its best to help with your enquiry.