Shipping policy
Thank you for shopping with casaivo. We aim to provide clear, accurate, and dependable shipping information to ensure a smooth shopping experience.
This policy applies to orders placed through the casaivo online store.
Order Processing Time
- Orders are typically processed within 1–3 business days.
- Processing days are Monday through Friday.
- Orders placed on weekends or public holidays will be processed on the next business day.
Order Cut-Off Time
- Daily Cut-Off Time: 4:00 PM (UK time).
- Orders placed before the cut-off time may be processed on the same business day.
- Orders placed after the cut-off time will be processed on the next business day.
Shipping Method & Transit Time
- Shipping Method: Standard Shipping.
- Estimated Transit Time: 3–7 business days.
Transit time begins after the order has been processed and handed over to the shipping carrier.
Total Estimated Delivery Time
- Processing Time: 1–3 business days.
- Transit Time: 3–7 business days.
- Total Estimated Delivery Time: 4–10 business days.
Delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, peak seasons, or other circumstances outside our control.
Shipping Charges
- Standard Shipping: £5 per order for all products.
- Shipping charges will be displayed at checkout before the order is completed.
Delivery Address
Orders are shipped to the delivery address provided during checkout.
Please make sure your shipping information is accurate and complete before placing your order. casaivo is not responsible for delays or delivery issues resulting from incorrect or incomplete delivery information provided by the customer.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at support@casaivo.shop.
We will do our best to accommodate requests received before the order is processed. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Order Tracking
Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.
Tracking information may take 24–48 hours to become active after the shipment is handed over to the carrier.
Delayed, Lost or Damaged Orders
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at support@casaivo.shop.
We will review the situation and assist you with the appropriate next steps.
Customer Support
For any questions or assistance, please contact us:
Business Name: casaivo
Address: 182 High Street North, London, E6 2JA, United Kingdom
Email: support@casaivo.shop
Contact: +44 020 7946 0958
Our customer support team is available to assist you with questions about our products, orders, shipping, returns, and other services.